Grays International

Grays of Cambridge (International) Ltd’s Privacy Policy




Grays of Cambridge (International) Ltd is committed to safeguarding your privacy online.  We use the information we collect about you to help us understand more about how our site is used and to be able to send you communications about Grays and its products that may be of interest to you, either electronically or otherwise.

Please read the following policy to understand how your personal information will be treated.  You should check this page from time to time to ensure that you are happy with any policy changes.  This policy is effective from 19 November 2010.

This policy will let you know:

  1. What personally identifiable information is collected from me?
  2. How we use Cookies
  3. How is my information used?
  4. Who is collecting my information?
  5. Where is my information stored?
  6. With whom do you share my information?
  7. What is your policy on allowing me to update, correct, or delete my personally identifiable information?
  8. How I can access, update or delete my information?
  9. How do you protect my personal information?
  10. Links to other websites
  11. What about children’s privacy
  12. The kind of security precautions that are in place to protect the loss, misuse, or alteration of my information?

1. What personally identifiable information is collected from me?

We do not collect any personal information from you when you are browsing our websites, however to improve our websites we anonymously track what you are browsing.

It is only if you choose to register with us that we begin to capture your personal information.  For most people we only ask for your name and email address.  Once registered, we also record personal information about preferences, interests and demographics.

We only collect address and telephone information when you ask us to fulfil a request needing that information.  We advise all people using our websites under the age of 18 not to supply address and telephone information, if it is necessary it should only be done with parental consent.

When you purchase any goods from us you will be required to provide additional personal information such as credit or debit card details in order for us to process your request.

2. How we use Cookies

Like many websites, we use cookies in order to provide you with a more personalised web service.

A cookie is a text-only string of information that we pass to your computer’s hard disk through your web-browser so that the website can remember who you are.  Cookies cannot be used by themselves to identify you.

A cookie will typically contain the name of the domain from which the cookie has come, the “lifetime” of the cookie, some values, and your encrypted email address.

For more information about cookies, please see www.allaboutcookies.org.

We use two types of cookies on our website:

  • per session cookies, which are temporary cookies that remain in the cookies file of your browser until you leave the site.
  • persistent cookies, which remain in the cookies file of your browser for longer (although how long will depend on the lifetime of the specific cookie).  These cookies are used to store state information between visits to a site.

We use persistent cookies to provide certain services, so that you do not have to log-in repeatedly between when using different Grays web sites.

If you do not wish to receive cookies you can easily modify your web browser to refuse cookies, or to notify you when you receive a new cookie.  However, you may not be able to use all the interactive features of our site if cookies are disabled, and so in order to enjoy the Grays site to the full, we recommend that you leave them switched on.

Instructions on how to stop cookies being installed on your browser

3. How is my information used?

When logged in to one of our websites we use your information to help you navigate the website and to help us understand more how you use our site.

We also use the information we collect about you to send you communications, if requested, that may be of interest to you, either electronically or otherwise.

4. Who is collecting my information?

When you are on one of our websites and are asked for personal information, you are sharing that information with Grays of Cambridge (International) Ltd.  Your personal information will also be shared with other service providers contracted to Grays of Cambridge (International) Ltd in order to fulfil services you have requested.  For example, when you are using our secure online payment pages we share information with our payment services provider, PayPoint plc.  They in turn may need to share details of your transaction with other service providers, such as your bank, in order to process your payment.  It is clear on the payment page when you are going through to the PayPoint site.

Brands names of Grays of Cambridge (International) Ltd are:

  • Gilbert Netball
  • Gray-Nicolls Cricket
  • Gilbert Rugby
  • Grays Hockey
  • Steeden Rugby

5. Where is my information stored?

Your personal data is held on secure servers operated by ourselves and our third party web hosting service providers.

6. With whom do you share my information?

As a general rule, we will not disclose any of your personally identifiable information, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it.  When you are using our secure online payment pages you are going through to a partner company and the information you give such as your credit card number and contact information is provided so that the transaction can take place.

7. What are my choices regarding, collection, use and distribution of my information?

If you indicated that you are interested in receiving regular information about Grays’s brands we will send you communications regarding Grays’s activities, either electronically or otherwise

Grays of Cambridge (International) Ltd does not sell or rent personal information to any third party.  It only shares personal information with third party service providers as described in this policy.

If you do not wish for any personal information to be used, stored or distributed by us then you should restrict your use of our websites to browsing.

8. How I can access, update or delete my information?

The accuracy of your personal information is important to us.  We are working on ways to make it easier for you to review, correct or delete the information that Grays maintains about you.  In the meantime: if you change email address, if any of the other information we hold is inaccurate or out of date or you want us to delete any information you have provided, please email us at sales@Grays-Int.co.uk, or write to Sales, Grays of Cambridge Ltd, Station Road, Robertsbridge, East Sussex, TN32 5DH with the details.

You may request details of personal information which we hold about you under the Data Protection Act 1998.  A small fee will be payable.  If you would like a copy of the information held on you please write to Sales, Grays of Cambridge Ltd, Station Road, Robertsbridge, East Sussex, TN32 5DH.

9. How do you protect my personal information?

We are committed to ensuring that your personal information is secure.  In order to minimise the risk of unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information.

10. Links to other websites

Our website may contain links to other websites of potential interest to you.  However, once you have used these links to leave our site, you should note that we do not have any control over third party websites and can give no assurances about their security of any personal information you provide to them.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.

11. What about children’s privacy?

We realise many children visit our websites and we do encourage children to participate in sport.  Children should always ask a parent for permission before sending personal information to anyone online, and we advise under 18 year olds not to submit personal address or telephone information.  However, as we are unable to verify the age of a people using our site, it is ultimately the responsibility of parents or legal guardians to supervise children when online.

12. The kind of security precautions that are in place to protect the loss, misuse, or alteration of my information?

When you give us personal information that information may be stored and processed outside of the UK and we take steps to ensure that your information is treated securely.

Unfortunately, no data transmission over the Internet can be totally secure.  As a result, while we strive to protect your personal information, Grays of Cambridge (International) Ltd cannot guarantee the security of any information you transmit to us.  If this risk is unacceptable to you then you must not provide us with any of your personal information.